Solution · Online stores
For online stores
Shoppers ask about shipping, sizing, materials and returns before they buy. Answer them on the product page, in your own words.
Before and after
The same questions, answered once.
What people email you about becomes an answer on the page they were reading, written from the page that says it.
What it does for you.
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Product-level answers
Entries for one product show on that product first. Shipping and returns show everywhere.
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Shopify first, any shop second
A theme block on Shopify, and two lines of code on WooCommerce, Squarespace, Wix or a custom build.
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Fewer repeat emails
What shoppers asked most becomes the FAQ, so support answers each question once.