Last updated 1 October 2026

Privacy policy

Actually Asked is run by Petar Risteski ("we"). This page says what we keep about you, why, and for how long. Questions go to [email protected].

Your account

Your name, your email address and your password, stored only as a one-way hash, are used to sign you in and to send you emails about your account, such as password resets. They are kept until you delete your profile.

The people in an account you belong to see your name and email address and your role. When someone invites you, we keep your email address with the invitation so the link works; invitations are deleted 30 days after they are sent, used or not.

What you put in

Everything you create or upload in Actually Asked is yours, including files you add as sources. We store it to provide the service to you and for no other purpose. It is kept until you delete it, or until the account it belongs to is deleted.

Visitors to stores that use Actually Asked

When you ask a question in a store's FAQ, we keep the question, the page you asked it on, any text you highlighted, the answer, and the language it was in. The store uses these to improve its FAQ and its pages. Raw questions are deleted after 90 days; what remains are the store's FAQ entries and counts, which identify no one.

To count how many different people ask something, your browser keeps a random number for the store's FAQ. We store it only as a one-way code that is different for every store, so it can't be traced back to you or followed across stores. We record which FAQ entries are opened, never the pages you view. These records are deleted after 90 days.

If a question goes unanswered and you leave your email, it goes to the store so they can reply, and is deleted with the question after 90 days. Answers are written by an AI service from the store's own pages and files; it processes questions only to answer them.

The free FAQ gap finder

We keep the address you enter and the questions we found, so the same site isn't read twice in a week. If you give your email to see the full list, we keep it with that scan. Scans are deleted after 90 days.

Keeping the service running

Like any website, our servers record each request (IP address, browser, the page asked for and the time) to keep Actually Asked secure and working. These logs are overwritten as new ones come in, usually within a few weeks.

When something breaks, a report with the technical details of the failing request is recorded so it can be fixed. Reports never include your password or payment details.

The database is backed up every night. Backups are kept for a limited time and then deleted, so something you delete can remain in a backup until that backup expires.

Page visits are counted with a privacy-first analytics tool that sets no cookies, does not fingerprint your device and does not follow you across other sites.

Cookies

We set cookies only to keep you signed in, to remember you when you ask us to, and to stop other sites from submitting forms as you. There are no advertising or tracking cookies.

Payments

Payments are handled by Dodo Payments, or by your store platform's own billing when you install Actually Asked from its app store. You enter your card details with them and they never reach us. We keep a record of what was bought, by whom, its status and the dates it covers, for as long as the account exists and as long as tax law requires after that.

Who else sees your data

The infrastructure and service providers that run Actually Asked process your data only on our instructions and only to provide the service, never for their own purposes. Nothing is sold, shared for advertising, or used to build a profile of you.

Your choices

You can change your name, email address and password, choose which emails you get, and delete your profile, from your profile page. Deleting your profile removes your login and every account only you are in, with everything in it, straight away, apart from records the law requires us to keep. Accounts you share stay with the people still in them. To see a copy of what we hold about you, or to have something corrected, write to [email protected].

Changes

If this policy changes in a way that matters, we will tell you by email before the change takes effect.