Feature · Leads
Answer the shoppers you couldn't
When your pages don't cover a question, the shopper can leave their email. It waits on your Leads page with the question and the page they were on, so you can get back to them when you have the answer.
How a lead reaches you
A question you couldn't answer becomes someone to write back to.
When your pages don't cover what a shopper asks, they're offered an email field instead of a dead end. Their question lands in your dashboard, and you answer it when you can.
They wait for you
Reply today, or after you've checked.
Leads stay on your Leads page with the question, the page and the time, for 90 days. Ask your supplier, write the answer, then reply.
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Reply in one click
Reply opens an email to the shopper with the question already in it. Mark it replied when you're done.
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Email only if you want it
Each person on your team chooses whether a new lead emails them. The Leads page has every one either way.
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Turn a reply into an entry
Add the answer to your FAQ and the next shopper gets it without waiting.