Feature · Weekly gap report
A report you'll open on Monday
Every Monday morning, one email per site. What shoppers asked, what your pages couldn't answer, and what joined your FAQ. Five minutes to read, and you know which page to write next.
An example report
What Monday's email looks like.
This is a made-up store's report, laid out as yours will be. The numbers on the left explain each part.
-
1
The week in four numbers
How many questions came in, how many got an answer from your pages, how often your FAQ was opened, and how many AI answers you've used this month.
-
2
What your pages don't say
The questions shoppers asked that none of your pages answer, with how often each came up. Each one is a page, a policy line or a FAQ entry to write. Start here.
-
3
What they asked most
The most common questions this week, in your shoppers' words. They're what your FAQ ranks first.
-
4
What changed, and where people got stuck
Entries that joined your FAQ this week, each with a link to edit or remove it, and the sentences shoppers highlighted to ask about. On Starter and up.
Every Monday morning, one email per site.
-
Monday morning
It covers the week before, so it's there when you start the week. Nothing to set up.
-
To whoever wants it
Each person on your team turns it on or off for themselves. Nobody gets mail they didn't choose.
-
Before a quota surprises you
Answers used this month sit next to your plan's limit, so you see it coming.